General Terms and Conditions (GTC) –
Löwe Apartments

Martin and Franziska Löwe GbR

Landlords: Martin and Franziska Löwe, Oberdorf 5, 79790 Küssaberg, Germany

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1. Check-in/Check-out

Check-in and check-out are possible any day of the week. Check-in is available from 4:00 PM on the day of arrival. Check-out must be completed by 10:00 AM on the day of departure. A delay of more than 30 minutes in check-out will result in an additional night's charge. Different check-in and check-out times can be individually arranged with the landlord.

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2. Payment

The rental agreement becomes valid upon receipt of payment by the landlord. The full rental amount is due within seven days after the booking confirmation. For short-term bookings, payment must be made at least one day before the rental period begins, and proof of payment must be provided. Accepted payment methods are credit card and bank transfer. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-let the property. Utility costs for water, electricity, parking, and waste are included.

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3. Cancellation

You may cancel the contract at any time. Cancellation must be made in writing. In case of cancellation less than one day before the rental period starts, the full travel price is due. The date of receipt of the cancellation notice applies. Any amounts already paid will be credited. A substitute person who enters into your contract under the same conditions may be provided by you. A written notification is sufficient.

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4. Tenant's Obligations

The tenant agrees to treat the rented property (holiday apartment, inventory, and outdoor facilities) with care. If any damages occur to the apartment and/or its inventory during the rental period, the tenant is obliged to notify the landlord immediately. Any defects or damages noticed upon arrival must be reported immediately to the landlord; otherwise, the tenant will be held liable for them. A reasonable period must be granted to remedy any defects or damages. Claims arising from complaints not made immediately on-site are excluded. Complaints made at the end of the stay or after leaving the apartment are also excluded from compensation. In case of any performance issues, the tenant is obligated to do everything within reason to help resolve the issue and minimize any damage. On the day of departure, the tenant must remove personal belongings, dispose of trash in the designated containers, and ensure dishes are cleaned and stored in the kitchen cupboards.

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5. Data Protection

The tenant agrees that personal data required for the contract will be stored, modified, and/or deleted as needed. All personal data will be treated with strict confidentiality.

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6. Liability

The advertisement was created to the best of our knowledge. No liability is accepted for any influence on the rental property by force majeure, customary power and water outages, or weather conditions. No liability is assumed for unforeseeable or unavoidable circumstances, such as official orders, sudden construction work, or disturbances due to natural and local conditions. However, the landlord will assist in resolving any problems if possible. The landlord is not liable for the use of provided devices. The tenant’s arrival and departure are their own responsibility and liability. The landlord is not liable for the tenant's personal belongings in case of theft or fire; personal belongings left in the accommodation are at the tenant’s own risk. The tenant is fully liable for any intentional damage.

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7. Final Provisions

Photos and texts on the website or in brochures are for realistic descriptions of the holiday apartment. A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g., furniture) as long as they are equivalent.

Should one or more provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that comes as close as possible to the economic and legal purpose of the invalid provision.

The landlord reserves the right to change these Terms and Conditions at any time. Tenants will be informed of any significant changes at least 30 days before they take effect, either in writing or by email. Continued use of the holiday apartment after changes come into effect constitutes agreement to the new terms.

Swiss law applies. The place of jurisdiction and performance is the landlord’s residence. These provisions comply with applicable international private law norms.

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8. House Rules and Regulations

1. Guests from the immediate area may not book without prior arrangement.

2. Smoking, parties, and excessive noise are not permitted, including on balconies or in communal areas (e.g., hallways). Violations of the no-smoking policy will incur a fee of CHF 250 plus costs for special cleaning and damage repairs.

3. Commercial photography/videography without written permission, as well as illegal activities, are strictly prohibited.

4. It is not permitted to accommodate more guests than specified in the reservation. We charge CHF 30 per night for each unauthorized guest.

5. Pets are not allowed. Violations of our pet policy may result in an additional cleaning fee. Guests with assistance animals are requested to contact us before their stay.

6. Guests are responsible and liable for the cost of replacing lost keys, key cards, remote controls, or parking permits.

7. Noise monitoring systems may be installed in apartments to monitor excessive noise levels. Video surveillance may be installed in outdoor areas.

8. Booking a reservation implies agreement to follow the house rules. Guests who do not comply with the house rules are liable for any damages, fees, costs, or expenses resulting from non-compliance. Non-compliance may lead to immediate cancellation of the reservation and eviction without a refund.

 

9. Wi-Fi Usage Agreement

1. The Wi-Fi in the holiday apartment is to be used only during the booked period.

2. User data (username and password) may only be used by tenants and must not be shared with third parties.

3. The landlord may revoke Wi-Fi usage permission at any time.

4. The landlord reserves the right to block access to certain websites and online services.

5. If tenants make legal transactions via the holiday apartment’s Wi-Fi network, they are solely responsible for the resulting costs.

6. The tenant agrees to comply with applicable laws while using the Wi-Fi and to refrain from using the Wi-Fi for the following purposes: distribution, making available, or copying copyrighted material; sending harassing, threatening, or defamatory content; sending SPAM (mass notifications).

7. The landlord is indemnified from all claims, compensation demands, and costs arising from illegal use of the Wi-Fi connection by the tenant.